Returns & Refunds

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DC HEALTH & WELLBEING SERVICES

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HEALTH & WELLBEING PACKAGES​

This product is not eligible for returns as it is a service not a physical product.  Refunds are not offered on this service unless a PAR'Q (physical activity readiness questionnaire) is taken to access the client and the client is deemed by DC Health & Wellbeing to be unsuitable for physical activity participation. 

 

Although, clients may still participate after signing a waiver to accept full liability for any injuries to them, other people and animals around them or damage created to their surroundings.

 

We recommend that you read the full details regarding the refunds for this service in the PAR'Q (PHYSICAL ACTIVITY READINESS QUESTIONNAIRE) & WAIVER SECTION on the Terms & Conditions page.

 

FITNESS PROGRAMMES

This product is not eligible for returns as it is a service not a physical product.  Refunds are not offered on this service unless a PAR'Q (physical activity readiness questionnaire) is taken to access the client and the client is deemed by DC Health & Wellbeing to be unsuitable for physical activity participation. 

 

Although, clients may still participate after signing a waiver to accept full liability for any injuries to them, other people and animals around them or damage created to their surroundings.

 

We recommend that you read the full details regarding the refunds for this service in the PAR'Q (PHYSICAL ACTIVITY READINESS QUESTIONNAIRE) & WAIVER SECTION on the Terms & Conditions page.

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MEAL PLANS

This product is not eligible for returns as it is a service not a physical product tailored to the clients needs.

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PERSONAL TRAINING

This product is not eligible for returns as it is a service not a physical product.  Refunds are not offered on this service unless a PAR'Q (physical activity readiness questionnaire) is taken to access the client and the client is deemed by DC Health & Wellbeing to be unsuitable for physical activity participation. 

 

Although, clients may still participate after signing a waiver to accept full liability for any injuries to them, other people and animals around them or damage created to their surroundings.

 

We recommend that you read the full details regarding the refunds for this service in the PAR'Q (PHYSICAL ACTIVITY READINESS QUESTIONNAIRE) & WAIVER SECTION on the Terms & Conditions page.

 

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SHOP PRODUCTS

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Please contact us within 10 days of receiving your order for us to process any issues you have with our supplier.  If the item is not as described please send us photographic evidence so that we can send this to our supplier as proof and therefore process your refund quicker.

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We promise your money back if the item you received is not as described or damaged, or if your item is not delivered within the Buyer Protection period.  You can get a refund 15 days after the claim process finishes if your claim is accepted to be eligible after review of photographic evidence or an investigation has taken place to find the location of the shipment.